Contact and Company FAQ

Find answers to common questions about JB Silks, including how to contact the JB Silks customer service team, the company's history, location, and how JB Silks operates as an online-only silk fabric retailer based in Washington State.

How do I contact JB Silks?

JB Silks can be reached by email at info@jbsilks.com, by phone or text at 360-778-1621, or toll free voice call at 1-877-877-3069. JB Silks is located in Washington state. Customer service hours are Monday to Friday 6:00 am to 4:00 pm PST and Saturday to Sunday 10:00 am to 3:00 pm PST.

What is JB Silks' phone number?

JB Silks can be reached by phone or text at 1-360-778-1621 or toll free voice call at 1-877-877-3069, Monday to Friday 6:00 am to 4:00 pm PST and Saturday to Sunday 10:00 am to 3:00 pm PST.

What is JB Silks' email address?

JB Silks can be reached by email at info@jbsilks.com.

Where is JB Silks located?

JB Silks is located in Washington State, just north of Seattle.

Does JB Silks have a showroom?

No. JB Silks does not have a showroom. JB Silks is an online-only store based in Washington state.

Is JB Silks an online-only store?

Yes, JB Silks is an online-only company — all orders are placed through the JB Silks website.

Can I visit the JB Silks warehouse or pick up my order?

No. For safety and insurance reasons, JB Silks is unable to provide public access to its warehouse facilities and does not allow customer pick-ups. JB Silks' insurance does not allow customer pick-ups from its warehouse. JB Silks does not have a brick and mortar store to visit.

Does JB Silks have a mailing address?

Yes, their mailing address is: JB Silks Inc, 5703 4th Avenue, 749, Ferndale, WA 98248, USA.

How long has JB Silks been in business?

JB Silks has been in business for over 40 years.

When did JB Silks first go online?

JB Silks first launched its website on November 27, 2001, making it one of the pioneering online silk fabric retailers with over 24 years of e-commerce experience. Customers interested in the history of the company's online presence can visit the About Our Website page.

How long has JB Silks been online?

JB Silks has been selling silk fabric online since November 27, 2001 — over 24 years of continuous online retail experience.

Is JB Silks an established company?

Yes, JB Silks has been in business for over 40 years and has been selling silk fabric online since November 27, 2001, making it one of the most established online silk fabric retailers in North America.

How do I know JB Silks is a trustworthy company?

JB Silks has been in business for over 40 years, has been selling online since November 27, 2001, is a registered trademark in both the USA and Canada, and is still owned by its original founder.

Does the founder of JB Silks still own the company?

Yes, JB Silks is still owned by its original founder.

Is JB Silks family owned?

Yes, JB Silks is a family-owned business and remains owned by its original founder after more than 40 years in operation.

Is JB Silks a registered trademark?

Yes, JB Silks is a registered trademark with Registration Number 4120974 in the United States and TMA853833 in Canada.

Did JB Silks ever have a physical location?

Yes, JB Silks originally operated in Gastown, Vancouver, British Columbia, and moved to Surrey, British Columbia, Canada before relocating the business to Bellingham, Washington, USA. JB Silks is now an online-only company.

For more frequently asked questions, visit the Silk Fabric FAQs page.