Shipping policy

Last Updated: June 27, 2026

Order Processing
JB Silks order processing times are 2 to 4 business days before an order is shipped out. JB Silks ships from Washington State, USA.

Region of Sale
JB Silks sells and ships products to all 50 states of the USA and to Canada only. JB Silks does not ship to Mexico or any other international destination.

Carrier Selection
JB Silks reserves the right to select the shipping carrier that best suits each order based on destination, product type, size, weight, and cost-effectiveness. Carriers used include USPS, FedEx, UPS, and DHL.

Signature Required
A signature is required for all orders over $100 USD.

Packaging
JB Silks selects packaging materials that best suit each order to ensure safe delivery. Depending on whether the order contains sample swatches or silk fabric yardage, shipping methods vary — sample swatches will be shipped in an envelope or box; silk fabric yardage will be folded into a padded envelope, box, or rolled onto tubes depending on the quantity and fabric type. Customers who would like their fabric rolled onto a tube may request this in the "Send us a message with your order" section of the product page prior to adding yardage to the cart.

Shipping and Delivery Times
All delivery times provided by JB Silks are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond JB Silks' control.

Liability for Shipping Delays
JB Silks is not liable for any delays in shipping or delivery, including but not limited to delays caused by:

  • Shipping carriers (USPS, FedEx, UPS, DHL)
  • Customs processing or inspections
  • Weather conditions, natural disasters, or other force majeure events
  • Any other circumstances outside of JB Silks' direct control

Transfer of Title and Risk
Once JB Silks transfers products to the carrier, the title and risk of loss or damage passes to the customer. The customer assumes responsibility for the goods during transit from the moment the carrier takes possession of the shipment.

Damaged Packages
If a package arrives visibly damaged, customers should refuse the delivery if possible, or document the damage with photographs immediately upon receipt and contact the carrier directly to file a claim. JB Silks is not responsible for damage that occurs during transit once the shipment has been handed to the carrier; however, JB Silks will assist customers in providing any documentation needed to support a carrier claim.

Post-Delivery Storage Responsibility
Once a shipment has been confirmed as delivered by the carrier, JB Silks assumes no responsibility for damage resulting from the customer's failure to retrieve the package in a timely manner, or from improper storage following delivery. This includes, but is not limited to, damage caused by exposure to rain, moisture, extreme temperatures, or other environmental conditions. Silk fabric damaged due to improper post-delivery handling or storage is not eligible for return, refund, or exchange.

Customer Responsibilities
Customers are responsible for providing an accurate and complete shipping address — JB Silks will not be held responsible for loss or delays due to incomplete or inaccurate addresses. Customers are responsible for any customs duties, taxes, or fees imposed at the time of delivery. In the case of delivery issues, customers should contact the shipping carrier directly for assistance.

Canada Shipping
JB Silks ships to Canada. Silk fabrics imported into Canada do not incur any tariff or duties at this time — however, customers are responsible for paying any applicable import fees, brokerage fees, HST, GST, and PST at the time of entry into Canada before the package is delivered. The carrier will bill Canadian customers directly for any applicable fees.

Contact
For questions or concerns about a shipment, contact JB Silks customer service at info@jbsilks.com.