Returns FAQ

Find answers to common questions about JB Silks' return policy including eligibility, timeframes, restocking fees, final sale items, and responsibilities after delivery.

What is JB Silks' return policy?

Orders under 12 continuous yards are final sales. For orders of 12 continuous yards or more, returns require written permission within 5 business days of receipt, are subject to a restocking fee of 25%, and return shipping costs are the buyer's responsibility. Fabric that has been cut, used, stained, washed, exposed to perfumes or smoke, stored incorrectly, or has otherwise been processed cannot be returned.

Can I return a fabric swatch or sample from JB Silks?

No, all sample swatches and ½-yard cuts are final sale and non-returnable.

Can I return silk fabric that has been cut?

No. Silk fabric that has been cut cannot be returned, exchanged, or refunded regardless of the quantity ordered. All cut fabric sales are final.

Can I return fabric if I ordered the wrong color?

No. JB Silks is unable to accept returns or exchanges where the customer selected the incorrect color. Customers are encouraged to order sample swatches before purchasing yardage to confirm color accuracy before placing a larger order.

Can I return custom ordered fabric?

No. Fabric that has been custom dyed or printed to specification is not eligible for return or exchange under any circumstances. All custom ordered fabric sales are final.

Can I exchange silk fabric?

JB Silks does not offer exchanges except in cases where the fabric received is defective or was shipped in error by JB Silks. All other sales are final.

Can I cancel an order after it has been placed?

Orders may be cancelled in writing within 30 minutes of placement during business hours. After this window, orders enter processing and fabric of any length may have been cut. Once fabric has been cut, the order cannot be cancelled regardless of quantity. Cancellation requests submitted after 30 minutes are at JB Silks' sole discretion and cannot be guaranteed. To request a cancellation, contact JB Silks immediately at info@jbsilks.com or by phone.

What happens if JB Silks made a shipping error?

If JB Silks ships the wrong fabric or color, customers must notify JB Silks in writing within 5 business days of receiving the order. JB Silks will provide a prepaid return shipping label for the return of the original fabric. The method and timing of the replacement shipment will be arranged by JB Silks on a case-by-case basis. To report a shipping error, contact JB Silks at info@jbsilks.com.

What if my package was damaged during shipping?

If a package arrives visibly damaged, customers should refuse the delivery if possible, or document the damage with photos immediately upon receipt and contact the carrier to file a claim. JB Silks is not responsible for damage that occurs during transit once the shipment has been handed to the carrier; however, JB Silks will assist customers in providing any documentation needed to support a carrier claim.

What happens if I do not retrieve my package promptly after delivery?

Once a shipment has been confirmed as delivered by the carrier, JB Silks assumes no responsibility for damage resulting from the customer's failure to retrieve the package in a timely manner, or from improper storage following delivery. This includes, but is not limited to, damage caused by exposure to rain, moisture, extreme temperatures, or other environmental conditions. Silk fabric that has been damaged due to improper post-delivery handling or storage is not eligible for return, refund, or exchange.

Is JB Silks responsible for fabric damaged after delivery?

No. Once a shipment has been confirmed as delivered by the carrier, JB Silks assumes no responsibility for damage resulting from the customer's failure to retrieve the package promptly or from improper storage following delivery. Customers are responsible for ensuring delivered packages are retrieved promptly and stored in a dry, protected environment.

Can I return silk fabric that was damaged by rain or moisture after delivery?

No. Once a shipment has been confirmed as delivered by the carrier, JB Silks assumes no responsibility for damage caused by exposure to rain, moisture, or extreme temperatures. Fabric damaged due to failure to retrieve a delivery promptly or from improper post-delivery storage is not eligible for return, refund, or exchange.

For more frequently asked questions, visit the Silk Fabric FAQs page.