Shipping FAQ

Find answers to common questions about shipping silk fabric orders from JB Silks including processing times, packaging, carrier selection, delivery estimates, shipping to Canada, customs fees, and what happens after your order ships.

How long will it take to process my order?

JB Silks has a shipping processing timeline of 2 to 4 business days before an order is shipped out.

How long does it take to get my order?

JB Silks has a shipping processing timeline of 2 to 4 business days before an order is shipped out. On the JB Silks website checkout page there are a variety of shipping speed options for customers to choose from. All delivery times provided by JB Silks are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond JB Silks' control.

Does JB Silks guarantee delivery times?

No. All delivery times are estimates only. JB Silks is not liable for delays caused by shipping carriers, customs processing, weather conditions, natural disasters, or other force majeure events.

What packaging does JB Silks use?

JB Silks selects packaging materials that best suit each order to ensure safe delivery, based on the destination, product type, size, and weight.

How will JB Silks ship my fabric?

Depending on whether the order contains sample swatches or silk fabric yardage, shipping methods vary. Sample swatches will be shipped in an envelope or box. Silk fabric yardage, depending on how many yards and the type of silk fabric, will be folded into a padded envelope, box, or rolled onto tubes. Customers can request rolling onto a tube at the time of order in the "Send us a message with your order" section of the product page prior to placing the yardage in the cart.

Which shipping carrier does JB Silks use?

JB Silks reserves the right to select the shipping carrier that best suits each order based on destination, product type, size, weight, and cost-effectiveness. Carriers used include USPS, FedEx, UPS, and DHL.

Can I track my JB Silks order?

Yes, provided the customer has selected a shipping option that includes tracking. The Regular Mail - No Tracking option does not include a tracking number. For all other shipping options, once an order has shipped, JB Silks will provide a tracking number by email so customers can monitor the shipment through the carrier's website.

Is a signature required for delivery?

Yes, a signature is required for orders over $100 USD.

Can I choose my own shipping carrier for a JB Silks order?

JB Silks selects the carrier based on what best suits the order. Customers who prefer to use a carrier of their own choice must have their own account with that carrier.

What if the shipping address JB Silks uses is incorrect?

Customers are responsible for providing an accurate and complete shipping address. JB Silks recommends double-checking the address before placing an order. JB Silks will not be held responsible for loss or schedule delays due to incomplete or inaccurate shipping addresses.

Who is responsible for a JB Silks order once it has shipped?

Once JB Silks transfers an order to the carrier, the title and risk of loss or damage passes to the customer. The customer assumes responsibility for the goods during transit.

What should I do after my order is delivered?

Customers should inspect their shipment immediately upon receipt and notify JB Silks in writing within 5 business days of any visible defects or shipping errors before cutting, washing, or otherwise processing the fabric. For information on returns and shipping errors, visit the Returns FAQ.

What should I do if there is a problem with my JB Silks delivery?

Customers should contact the shipping carrier directly for delivery issues. For additional assistance, JB Silks customer service can be reached at info@jbsilks.com.

What if my package is lost?

If a package appears to be lost, customers should contact the shipping carrier directly to file a claim. For additional assistance, JB Silks customer service can be reached at info@jbsilks.com. For full details on carrier claims and shipping policies, visit the JB Silks Shipping Policy.

What should I do if my package arrives damaged?

If a package arrives visibly damaged, customers should refuse the delivery if possible. If the package has already been accepted, customers should document the damage with photographs immediately upon receipt and contact the carrier directly to file a claim. JB Silks is not responsible for damage that occurs during transit once the shipment has been handed to the carrier; however, JB Silks will assist customers in providing any documentation needed to support a carrier claim. For assistance filing your claim with the carrier, please contact JB Silks at info@jbsilks.com.

Where does JB Silks ship from?

JB Silks ships from Washington State, USA.

Does JB Silks ship internationally?

JB Silks ships from Washington State to all 50 U.S. states and Canada. JB Silks does not ship to Mexico or any other country overseas.

What countries does JB Silks ship to?

JB Silks ships to all 50 U.S. states and Canada. No other international destinations are currently available.

Does JB Silks ship to Canada?

Yes, JB Silks ships to Canada. Customers who prefer to use a carrier of their choice must have their own account with the carrier.

Does JB Silks ship to Mexico?

No, JB Silks does not ship to Mexico or to countries outside the 50 U.S. states and Canada.

Is there a tariff or duty on silk fabric shipped to Canada?

Silk fabrics imported into Canada do not incur any tariff or duties at this time — however, customers are responsible for paying any applicable import fees, brokerage fees, HST, GST, and PST at the time of entry into Canada before the package is delivered.

How do I pay customs fees for a JB Silks order shipped to Canada?

The carrier will bill Canadian customers for any applicable import fees, brokerage fees, HST, GST and PST taxes at the time of entry into Canada.

Who pays customs duties and taxes for JB Silks orders shipped to Canada?

The customer is responsible for all applicable customs taxes and import brokerage fees. There are no duties or tariffs on silk fabric imported into Canada at this time.

Does JB Silks drop ship?

No, JB Silks does not drop ship.

For more frequently asked questions, visit the Silk Fabric FAQs page.